Terms of service

Plumbing Planet Terms of Service

Effective Date: 09/15/2025

Welcome to Plumbing Planet, a subsidiary of Torrco (“Plumbing Planet,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, online store, and related services (collectively, the “Services”). Our Services are powered by Shopify, which enables us to provide you with a secure and streamlined shopping experience.

By visiting, accessing, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Services.

1. Eligibility and Accounts

  • You must be at least the age of majority in your jurisdiction to use the Services.

  • You may allow minor dependents to access the Services on devices you own or manage, with your consent.

  • You agree to provide accurate, complete, and current information when creating an account or making a purchase.

  • You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

  • Accounts may not be sold, transferred, or licensed to others.

2. Products and Content

  • We strive to accurately display our products. However, images, colors, or appearances may vary based on your device.

  • Product descriptions, specifications, and availability may change at any time without notice.

  • We may limit sales by quantity, region, or customer at our discretion.

  • We do not guarantee that any product will meet your personal expectations.

  • Products labeled as "final sale" are not eligible for returns or exchanges, and do not come with any warranty of any kind.

3. Orders

  • When you place an order, you are making an offer to purchase. We reserve the right to accept or reject any order.

  • An order is not final until confirmed by us and payment is processed.

  • Once an order is accepted, cancellations may not be possible.

  • If we modify or cancel an order, we will attempt to notify you using the contact details provided.

  • Purchases are subject to our Refund Policy.

  • Products are sold for personal and household use only, not for resale or export.

4. Pricing and Payments

  • Prices, discounts, and promotions may change without notice.

  • The price applicable to your order is the price in effect at the time of purchase, as confirmed in your order email.

  • Prices may differ from those in Torrco’s physical locations or third-party platforms.

  • You are responsible for providing accurate billing information and keeping it up to date.

  • By making a purchase, you represent that you are authorized to use the payment method provided.

5. Shipping and Delivery

  • Delivery times are estimates only and not guaranteed.

  • Title and risk of loss transfer to you once we hand products over to the carrier.

  • We are not responsible for delays caused by carriers, customs, or events outside our control.

6. Intellectual Property

  • All content on the Services—including trademarks, logos, text, graphics, videos, and designs—belongs to Plumbing Planet, Torrco, our licensors, or partners.

  • You may use the Services only for personal, non-commercial purposes.

  • Reproduction, distribution, or modification of any content without prior written consent is prohibited.

  • Unauthorized use may violate intellectual property laws.

7. Third-Party Tools and Links

  • You may access optional tools or links provided by third parties. We do not monitor or control these tools.

  • Use of third-party tools or websites is at your own risk.

  • We are not responsible for the accuracy, safety, or content of third-party materials.

8. Relationship with Shopify

Plumbing Planet uses Shopify to power its online store. However, all sales are directly between you and Plumbing Planet. Shopify is not responsible for any purchases, warranties, or claims related to our products. By using the Services, you release Shopify from any such liability.

9. Privacy

Your use of the Services is subject to our Privacy Policy and Shopify’s Privacy Policy. Information you provide may be shared with Shopify and third-party providers (including those outside your country of residence) to enable the Services.

10. Feedback

By submitting suggestions, reviews, or feedback, you grant Plumbing Planet a royalty-free, worldwide, perpetual license to use, reproduce, and distribute your input for any purpose. You represent that your submissions are accurate and do not violate third-party rights.

11. Errors and Corrections

We may correct errors, inaccuracies, or omissions (including pricing and availability) at any time, without notice, even after an order is submitted.

12. Prohibited Uses

You may not use the Services:

  • For unlawful or fraudulent purposes.

  • To violate intellectual property rights.

  • To harass, defame, or harm others.

  • To distribute viruses, spam, or malicious code.

  • To interfere with or circumvent security features.

Violations may result in suspension or termination of your account.

13. Termination

We may suspend or terminate your access at any time, without notice. Sections relating to intellectual property, warranties, liability, indemnification, and governing law survive termination.

14. Disclaimers

The Services and all products are provided “as is” and “as available,” without warranties of any kind, except as expressly stated. We do not guarantee uninterrupted, error-free service or that products will meet your expectations. Some jurisdictions do not allow exclusions of warranties; in such cases, these disclaimers may not apply.

15. Limitation of Liability

To the fullest extent allowed by law, Plumbing Planet, Torrco, and their affiliates, employees, and partners are not liable for indirect, incidental, special, or consequential damages, including lost profits, data loss, or replacement costs, arising from your use of the Services or products.

16. Indemnification

You agree to indemnify and hold harmless Plumbing Planet, Torrco, Shopify, and their affiliates from any claims, losses, or expenses (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of third-party rights.

17. Governing Law

These Terms are governed by the laws of the jurisdiction where Plumbing Planet (a subsidiary of Torrco) is headquartered. You agree to submit to the jurisdiction of those courts.

18. Changes to Terms

We may update these Terms at any time by posting revisions on our website. Material changes will be communicated as required by law. Your continued use of the Services constitutes acceptance of the updated Terms.

19. Contact Information

For questions regarding these Terms, please contact us:

Plumbing Planet (a subsidiary of Torrco)
Email: customerservice@plumbingplanet.com
Business Address: 100 North Elm St, Waterbury, CT 06702
Phone: 1-800-992-3682